Review our Services on Carehome.co.uk - We want to hear from you...

The feedback we receive at Belmont healthcare is vital to how we maintain our quality of services. This year so far we have had some amazing feedback on what we do which is a testament to people within our care teams and their dedication to care for our residents.

 Review Us on Carehome.co.uk

Review Us on Carehome.co.uk

If you didn't know all our services are on carehome.co.uk in the Groups section and you can review all the services we provide by going to the website by clicking above or clicking the individual service links below

The feedback is great for us and helps recognise the positive works our teams do within each care environment - We Look forward to hearing from your reviews

Thanks 

The Belmont Healthcare Team

Launch online referral form - Easier to find the care you need!

On our website we have now launch an online reservation and vacancy enquiry service - the form can found on the front page of the website - here 

This way you can get your requirements straight to our administration team to enquire about all services we provide at Belmont Healthcare meaning you no longer need to call if you would prefer to find out online this means you will have quick responses to availability for your needs and pricing for bespoke services

You can make requests for our teams to call you back or email you with information

Many thanks we look forward to receiving your requests

Sandbanks - Again "GOOD" on CQC Inspection

Belmont Healthcare Group congratulates manager Zoe Kendall and her fantastic team at Sandbanks Care Home in New Romney, Kent. This week receiving "Good" in the main areas for the 2nd consecutive CQC inspection. Sandbanks has know been through the new methodology on 2 separate occasions in 2015 and now 2017 receiving an overall Good rating on both occasions.

This is a credit to the leadership of Zoe Kendall as manager and the high level of care support she receives from all the team on every shift at Sandbanks Care Home in Kent.

The home cares for people over 65 with Dementia and other related illnesses and offering a wide range of community support.

This report is a credit to the staff at the Care home who work tirelessly to create a safe and valued environment for those in need.

WELL DONE EVERYONE!!

Looking to the Future

Research from Care England, the largest representative body for independent providers of adult social care, has shown that almost half of Brits (47%) have a holiday fund as opposed to only 3% that have a care home fund.  Furthermore almost three quarters of Brits (73%) have no idea how much the average weekly cost of a room in residential care is and 56% of Brits have no idea as to whether they would be entitled to state funding for a stay in a care home. 

Professor Martin Green OBE, Chief Executive of Care England, says:

This new research from Care England comes at a time when social care is high on the political agenda.  It shows that we as a sector need to do more to inform the public and dispel the myths that have evolved.  We hope that communities will engage with Care Home Open Day on Friday 16 June as a means to celebrate their connections with their local community”. 

Care Home Open Day takes place on Friday 16 June www.carehomeopenday.org.uk and it will focus on the importance of friendship thereby building on Care England’s research that 57% of people think that greater intervention with the local community can combat isolation.  In addition, 6 in 10 people believe that making visiting hours more flexible would be helpful.

Care Home Open Day is yet another opportunity for care homes to be positioned at the hub of the community. 

More Fantastic Family Feedback - Madeira Lodge Care Home, Kent

With all the negativity surrounding the care sector good news should be shared and travel faster! Here is a great testimonial for our Care home Madeira Lodge in Kent sent in by a family member after a recent trip to hospital.

"Once again Sarah and the team make me smile and happy that mum is with them. Mum had to spend 3 days in hospital last week not the best time of her life but that is another story. Sorry to say I have felt the need to complain strongly about the way she was treated whilst in their care (the hospital). As soon as I was able to obtain her discharge and return her back to Madeira Lodge the change was almost instantaneous.  Once in the lounge one of the girls called her name and asked if she wanted a cup of tea there was a smile back on her face. I’m sure you hear it time and time again but the teams you have at Madeira are worth their weight in gold. There is genuine care and affection and I cannot praise them high enough.  They take the time to really get to know each client, their little ways and what makes them tick.  This all adds up to a proper home environment for them.  Dementia is one of he most cruel diseases and appears to be on the increase.  So long as there are places such as Madeira where suffers can go it will make their life happier.  This happiness then flows out to the relatives who can feel that they have made he right decision for the person who is in the care of Sarah, Jacqui, Angela, Bev, Nicola, Lena, Danielle ALL the team, I do try to memorise all their names!"

This is certainly what it is all about and we thank our teams for all the hard work they do making peoples lives better 

Well Done Madeira Lodge!

Edendale Care Home - Continues with another "GOOD" CQC Rating

Belmont Sandbanks Care Group congratulates manager Theresa Toal and her fantastic team at Edendale Care Home in Hastings, East Sussex. This week receiving "Good" in all 5 main areas for the 2nd consecutive CQC inspection. Edendale has know been through the new methodology on 2 separate occasions in 2015 and now 2017 receiving 5 Good ratings on both occasions.

This is a credit to the leadership of Theresa Toal as manager and the high level of care support she receives from all the team on every shift at Edendale Care Home in Hastings.

The home cares for people over 65 with Dementia and other related illnesses and offering a wide range of community support.

This report is a credit to the staff at the Care home who work tirelessly to create a safe and valued environment for those in need.

WELL DONE EVERYONE!!

Check the inspection report here on our website 

EDENDALE CQC REPORT

Care Home Renovations to support clients needs

In the current climate of constant bad news around the care industry its sometimes great to hear about the Good News stories helping to effect and change the lives of those in Care. Dementia has long been a subject at the forefront of peoples concerns - At Belmont Sandbanks Care Group sites in New Romney Kent the group has taken to focus on creating exciting reminiscence spaces.

These innovative spaces are to help clients have greater daily experiences and bring some of the memories from their past into the care home space. Currently we have created the following experiences which are now open:

  • Hair Salon @ Madiera Lodge 
  • Barber Shop @ Sandbanks Care Home
  • London Postbox Scene @ Sandbanks Care Home
  • Beach Hut Scene @ Sandbanks Care 

The next steps to add to the above schemes is the create of our Vintage Tea Rooms and Community Cinema at Madeira Day Centre in New Romney the service will have access available all week to the facilities and enable all people from the community to use the space for a few hours or all day. 

The day centre will hold events and community wide film screening for people in and around the Romney Marsh so watch this space as the Day Centre renovations will be complete in Early may 2017.

We hope you visit soon 

The Belmont Sandbanks Care Team

Belmont Sandbanks becomes Supporter of the Care Workers Charity

In 2017 Belmont Sandbanks Care Group MD Adam Hutchison became a board of trustees member for the Care Workers Charity - formerly the Care Workers Benevolent Fund. 

As part of this Belmont Sandbanks Care Group has become a Gold Supporter of the charity and the services in which it is supporting now and in future years. This is a fantastic charity which supports the basic welfare of current, former and retired care workers. There are nearly 2 million care workers in the UK, contributing to one of Britain’s largest workforces, and caring for some of the most vulnerable people in our society. Early starts, long hours, mentally draining work; it’s all part of the job. But add an injury, illness or other unforeseen circumstance and all but too easily things can take their toll, and push beyond financial limits.

The good people of the care sector make a massive contribution to peoples everyday lives. The Care Workers Charity helps current, former and retired workers on their rainy day.

To view more information about The Care Workers Charity and its team, please visit the About Us page.

To find out more about the charity nd what you can do go to http://www.thecareworkerscharity.org.uk/ 

Local Care group employee wins award for new local service. (Press Release)

 

Kent and East Sussex based Belmont Sandbanks Care Group, have recently been acknowledged for their excellent contribution to the local community in New Romney, Kent. The care provider focuses on support for vulnerable adults with Dementia and related community support schemes.

 

These awards are focused on frontline staff members and not the businesses. This is about promoting fantastic community services which take place everyday in Kent and Medway. Having had 4 nominations in this year’s Kent Care Awards (www.kica.care), which took place on 7th October 2016 in Dover. Over 250 people attended the awards involved all care providers across Kent and Medway with the awards ceremony. Independent judging for the awards took place in Ashford in early September 2016. 

Belmont Sandbanks eventually ended with 3 runners up in the awards for:

·      The Care Home manager award (Sarah Pennington) for Madeira Lodge Care Home in New Romney,

·      The Ancillary Worker Award (Kevin Beale) for Madeira Day Care Centre also in New Romney

·      Putting People First & Personalisation Award (Janice Dye) also at Madeira Day Care Centre also in New Romney

And finally Mary Kendall – Was the Winner of the Home Care Worker Award for Belmont Home Care Services in Romney Marsh and surrounding areas – this was for her overall contribution and Hardwork in supporting people in their own homes. Having only set up the service in the last 12 months due to the lack of availability for those in need in the Marsh and surrounding areas. By winning this awards Mary is now entered into the South East and London regional finals in London on 26th November 2016 with a chance to advance further to the national finals of the Great British Care Awards (www.care-awards.co.uk) which take place in the Spring of 2017. These national awards have been running for 8 years.

The judges of the awards commented that “Home Care provision was a relatively new offering for the business and Mary was the first employee to begin supporting people in their own homes. Not only did she aid in the initial grounding of the service but her passion and desire to continue to offer an excellent level of service to all new clients being introduced to the service. Mary works tirelessly to the point where she sometimes she has to be told to stop and take a rest. Her passion for care and excellent skills with being a companion to those in need is second to none” 

To find our more about their services visit their website at www.belmontsandbanks.co.uk

 

Dementia care support vs. Local Authority care & accommodation strategy: Its all about perception!

Dementia has become a media buzzword over the last decade as the appreciation for the difficulties those who suffer with the disease has become more prominent and the understanding has increased. Many local authorities have continually identified the need for increases and improvements in the care of those with Dementia and related illnesses. Yet the real course of action is the polar opposite of this analysis. With ever decreasing care funding and the hands off approach to social care offered from Central Government officials, with the obvious downgrading of Social Care as a concern (with the greatest respect) by recent cabinet changes since Brexit – it all seems to be media lip service to a genuine social and community issue we are facing right here right now!

 

Multiple national campaigns are out there from sources such as Alzheimer’s Society and Dementia Friends as a subsidiary, focusing on some of the main points:

 

The bottom line

 

·       Dementia is a major global health problem; in the absence of a cure there is increasing focus on risk reduction, timely diagnosis, and early intervention

·       Primary and secondary care doctors play complementary roles in dementia diagnosis; differential diagnoses include cognitive impairment due to normal ageing and depression

·       Cost effective drug and non-drug interventions such as cognitive stimulation therapy exist that help to delay cognitive deterioration and improve quality of life; information provision and practical support are also important

·       Discussions about a person’s wishes for future care should occur at an early stage of illness while the person has mental capacity

·       Family carers of people with dementia are at high risk of physical and mental illness as a consequence of caring and they require equal attention and support

 

With all this in mind and the wide understanding of Dementia as growing concern in that is in the public minds the 2 issues to do have a clear synergy. The truth is that the private sector and specifically residential environments such as Care Homes and Extra Care facilities will be the ones that will and are being innovative to ensure a positive reaction to the ever growing elderly population.

 

Society will need to embrace the private care sector fully because there is simply not enough focus on how this will be funded or how the growing numbers of people that will need support. Innovative solutions are out there in every county but access to them is not evidently understood. Embracing the funding opportunities and the need to ensure that long term care financing is available is becoming a reality and not an after thought. All of us at some point will need to consider how and whom we will be paying for our care for loved ones or ourselves. The after thought that “don’t worry the government will pay” is not the case and hasn’t been for sometime. More needs to be done to aid the understanding at public level about the affordability and access to financing care in later life. With ever increasing demands being pressed and austerity measures in place as publicly indicated the overall landscape is not necessarily clear to all who are not in the sector on a day to day basis.

 

Many local authority accommodation strategies are contradictive by assessing the need for people to stay in their own homes but this is a dangerous method putting too much emphasis on time & task home care agencies who are pushed to their limits of capacity.  The fundamentals of Dementia and the needs of care in this area are around support, companionship and the need to always being available in many cases the need for one 2 one support is paramount. The question here is how can this be achieved when people are isolated in their own homes with the prospect of causing themselves more harm as their illness begins to debilitate them further over the coming months and years,

The stigma of care homes and care environments publicly needs to change dramatically with many private sector care organisations offering excellent care services and facilities which include not only tangible offerings such as bistros, ensuites, cinemas and medical equipment. But also the intangible benefits of 24/7 focused staff teams who are experienced in this area support backed up with external schemes offered by organisations such as Oomph! (http://www.oomph-wellness.org ) and Ladder to the Moon (www.laddertothemoon.co.uk) – who work with Care Groups to develop meaningful measured human engagement designed to enhance lives and deliver true humanistic benefits in reminiscence and responses.

These types of access to facilities and services are simply not available to those who are almost advised to stay in their own homes. These individuals simply miss out on the life enhancing benefits being offered in outstanding care environments across the UK. This is the ultimate conundrum – as gone are the days of the old fashioned residential home – care homes are multi purpose care services with an innovative edge focused on the person not the purse. Obviously the financials need to be right when addressing where people may spend their time living but this should not have a cost when all is considered.

The Care Quality Commission (CQC) the regulatory body of the are care and health services across the UK consistently backed these types of services with the increase in Outstanding services evidencing the use of innovative people engagement services in the care being delivered. Having accessing to multiple services when dealing with Dementia and associated conditions are only going to help improve the quality of life of individuals and this is clearly being demonstrated across the care sector with extreme valour. So why is it that this not common knowledge.

The theory I have deduced (albeit an opinion) is that professionals and government officials have not been keen enough to ensure the wider public understanding that Health and Social Care are two completely different fields. We live in a country where we are fortunate to have a National Health Service, which defies logic everyday offering FREE healthcare to all that need it. Which sadly blurs into the fact that also Social Care is an extension of health. Indeed, maybe it should be but realistically this simply is not the case. Social care is the long-term support function for health and this is becoming ever present as we develop bed-blocking problems within the NHS hospital services. Social Care can be the shining light that picks up the long-term issue and encourages development in care scenarios.

As discussed in an article that supports this statement by Paul Burstow at the Guardian: Why has this been explored more as a major political issue? Most MPs acknowledge that social care is unfinished business, but this has not translated into sufficient political pressure. At a basic level, this is because most people make no distinction between social care, care and support and what the NHS does. It still comes as a shock to many families that social care is not free. Most people make no care plans because they have discounted the chances of ever needing it.

Today the most visible advocate for social care funding is the NHS England boss, Simon Stevens. He told the NHS Confederation conference earlier this year that social care, rather than the NHS, should be at the front of the queue for financial aid. Of course there is a healthy dose of self-interest in this. Health and social care are two sides of the same coin – underinvest in one and you undermine the other.

But this is clearly down to the perception the public is given, the care sector itself and government departments must embrace social care services for what it can do but in the same breath encourage those who need to use it how it can accessed more efficiently. Private social care enterprises will be the ultimate problem solving body in this conundrum and soon everyone will need understand it!

THE BIG C - COMMUNICATION

So when you begin to look at communication, why so late on? Well its because communication between employers and their employees is almost the final string of the bow as many of the initial tasks become a working reality. If you were to ask any employee about a key challenge within their current work environment most often communication issues will top of the list - or maybe 2nd behind benefits. There is so much available on the subject out in the ether but not all seemed to be adhered to sadly. So why do businesses still face issues when it comes to communication? Especially in the sometimes unvalued Care Sector.

Many believe this is in fact because it is always reviewed from the communicators / business owners point of view rather than that of the listeners / employee’s point of view. Any communicator must understand the needs and perspectives of those in which they wish to communicate with. So the information in which is being shared with any individuals must be of interest, useful or simply relevant to their daily activity. We go to that word “engagement’ again - is the communication engaging employees to listen and process effectively, or sadly are they just switching off.

Some points for communication can include these following 4 steps heavily discussed in Dale Carnegie's training on Leadership and management.

1.     Entertain - Make the verbatim interesting to listen to, be humorous or include interesting facts related to the subject matter. I personally have always found video a great way to engage during communication especially in large groups. With multiple clips on any subject matter available on YouTube it is always a good engagement tool to link in a pithy video into your communications. During sales briefings on getting the most out your day - I would always refer to a clip from the Will Smith film “In the pursuit of Happyness” the film has great moment about selling and how to achieve more in less time. It worked overtime to get people on board to next part of the communication.

2.     Inform - Once people are engaged make sure it is then informative in the next steps. The last thing you need is a meeting for meetings sake; this gets your and your teams nowhere and essentially wastes time.

3.     Convince - Make sure that the people your are engaging with listen and take on board the specifics of your communication. Compelling people to act on the communication, or indeed encourage the additional input with the current meeting. Remember discussion is good.

4.     Communicate to Action - This is the next step, the energy behind the communication. Always having an outcome in mind before communicating is essential to allow some measurement on whether the communication was successful and whether it needs changing for the next attempt. A goal must be communicated for the individuals to achieve.

More often than not what happens is that an action or measurement is never identified by the communication. What will likely happen is a disappointment from the communicator / presenter because the goal they wanted is not achieved. Furthermore frustration from the employees as they are confused by the communication as not demonstrating a benefit to them or their work environment. The next steps must be clear and concise, well planned in advance of the communication. This preparation will bring more valuable outcomes for all concerned.

There are risks still with communication with a desire to always avoid telling or what I call one-way contact. I was brought up with this and from the very first paragraph it has been discuss that you can’t order people around and expect the best results. You always have to be concerned about who is listening and what are their perspectives in the communication. Some may think this is a lot to put into a message but you have to look at the risks of not doing it properly, poor delivery of communication will only lead to one definite outcome - no passion for delivery, poor outcomes and a frustrated workforce. So like or not you have to engage with employees on their level getting them to buy into whatever you are selling.

So communication is business critical for a businesses success, as business leaders everyone can continually improve their focus and purpose of communications. Always presenting an ideal of why the communication is important, clear concise points, which benefit those who are listening in a way which achieves an outcome. 

In your next meeting follow a couple of simple new steps and see how you get on this time with what return you gain:

First, actually plan the discussion, pinpoint your outcomes and engage them with the listeners. Second, find some interesting content whether it be video or event quotations from well known outlets (these are easy to find on the internet) and finally engage in discussions on the goals for the listeners allowing them to buy in to the message at hand. This will work for every meeting, 1-2-1 or presentation you intend on communicating in.