More Fantastic Family Feedback - Madeira Lodge Care Home, Kent

With all the negativity surrounding the care sector good news should be shared and travel faster! Here is a great testimonial for our Care home Madeira Lodge in Kent sent in by a family member after a recent trip to hospital.

"Once again Sarah and the team make me smile and happy that mum is with them. Mum had to spend 3 days in hospital last week not the best time of her life but that is another story. Sorry to say I have felt the need to complain strongly about the way she was treated whilst in their care (the hospital). As soon as I was able to obtain her discharge and return her back to Madeira Lodge the change was almost instantaneous.  Once in the lounge one of the girls called her name and asked if she wanted a cup of tea there was a smile back on her face. I’m sure you hear it time and time again but the teams you have at Madeira are worth their weight in gold. There is genuine care and affection and I cannot praise them high enough.  They take the time to really get to know each client, their little ways and what makes them tick.  This all adds up to a proper home environment for them.  Dementia is one of he most cruel diseases and appears to be on the increase.  So long as there are places such as Madeira where suffers can go it will make their life happier.  This happiness then flows out to the relatives who can feel that they have made he right decision for the person who is in the care of Sarah, Jacqui, Angela, Bev, Nicola, Lena, Danielle ALL the team, I do try to memorise all their names!"

This is certainly what it is all about and we thank our teams for all the hard work they do making peoples lives better 

Well Done Madeira Lodge!